Spare Leash Ltd (上海喜宠家政服务有限公司) (or ‘we’) provides an online platform that permits pet owners and sitters (‘you’ or “your”) to use our website, system, WeChat Mini Program, WeChat account and mobile version to connect both pet owners and sitters.
The terms and conditions below (‘Terms and Conditions’) conclude a legal agreement between you and Spare Leash Ltd. Please read these terms closely to guarantee you understand each part before using our services.
Unless you have read and accepted these Terms and Conditions, you are not entitled to use our services. If you do not accept our Terms and Conditions, or any or all part(s) of the amendment(s), please immediately stop using our services. Once you start to use our services, you confirm that you fully understand and agree to Terms and Conditions, including any amendments to it, which we may provide at any time.
Spare Leash will collect your personal information such as your name, address, phone number, email address and other information about you and your pet in order to improve our services. All personal information is for Spare Leash use and will not be made public.
All of the information you share with Spare Leash must be true and up to date about yourself and your pet. You shall not conceal any issue about your home, your pet or any other issues, which may make it improper for you to use our services. If any information is false, Spare Leash has the right to refuse to provide service to anyone.
In any case, Spare Leash suffers loss because of the false information you provide, or because of your concealment of significant information/issues, you shall be responsible for all liabilities, damages or compensation Spare Leash may suffer.
You agree Spare Leash users are held responsible for checking and reviewing these terms as these conditions can change at any time.
You will not replicate, copy or pose as Spare Leash with this data and you must be sure to keep your account private and secure.
You shall abide by the following principles when using our services:
You shall comply with all laws, regulations or policies applicable to you;
You shall not use our service in any illegal or criminal purpose;
You shall not infringe any third party’s rights by using our services;
You can only use this service for non-commercial purpose. You shall not use or make use of our services in any commercial or profitable operations or activities unless you get a written permission from us;
You must be at least 18 years old and have full capacity for conducting civil activities in China to sign up with Spare Leash.
You agree to follow all Chinese laws, regulations, and rules while your Spare Leash service is in place.
You agree and understand that no pets will be allowed to roam free or be allowed off leash under any circumstances while outside in unfenced areas or off your property.
Pet owners that own pets that are allowed to roam outside or come and go, as they please such as an outdoor cat will not be able to use the Spare Leash platform.
You will not try to harm a sitter, or animal while using the Spare Leash services. In any case, a sitter, a third party or any property is harmed or damaged because of your intentional act or negligence, or by your pet; you shall take the full responsibility. You shall indemnify, defend and hold harmless Spare Leash from any liabilities, damages or compensation.
As a pet owner you agree that if you fail to collect your pet within 72 hours after the service period is completed you agree that Spare Leash (or the sitter) will place the animal in foster care and notify authorities until further notice. You as the pet owner are responsible to cover all cost while the pet is in Spare Leash or the sitters care.
You agree that if you have any complications with the Spare Leash services you will notify Spare Leash immediately.
To use Spare Leash services, all dogs that are being serviced by a Spare Leash sitter must have an up to date identification tag in both English & Chinese.
Along with the tag, pet owners are responsible for supplying the necessary, safe equipment/supplies needed to take care of the pet. The equipment and supplies should be snug and fit well so the pet cannot slip out. All pets must be on a leash while walking with a Spare Leash sitter.
If you are a dog owner, and you want to use our services, your dog(s) must be registered at your nearest police station. Please head to the Spare Leash Blog to find out how to register your dog today.
All pets in the household must belong to the same owner unless booked for group boarding. Sitter must be notified ahead of time.
If group boarding then its highly recommended that a meet and greet take place before the service starts for the safety of both the pets and the sitter.
If a meet and greet did not take place before a group boarding then Spare Leash can not be held liable for any damages to the home, sitter or pets.
Before any commitments are made you will have a chance to meet the perfect sitter for you and your pet. Both pet owner and pet sitter has right to cancel the booking. If the meet and greet doesn't work out Spare Leash team are able to give a full refund or switch the sitter so you're able to find the perfect sitter for your pet. To do this please contact Spare Support - we are here to help.
Just because you meet the sitter this does not mean the booking is confirmed. Just because you verbally confirm with the sitter does not mean the booking is confirmed. The booking is only confirmed when payment has been completed on the Spare Leash platform and sitter is sent a notification of payment.
If you have completed payment and your sitter cancels last minute contact us at email@example.com or Spare Support and we would be happy to help you find another sitter in your area.
Meet and greets are free and are highly recommended. Spare Leash believes a meet and greet is key for a successful sitting. Once a meet and greet has been held you as the pets owner are responsible for choosing your sitter that you think is the best fit for you.
If you are doing group boarding and if the animals have never met before, this is suggested for both the safety of the animals and the sitter.
It is your responsibility as the pet owner to share all appropriate information, regarding feeding, veterinary information, walking times, litter box cleaning and day to day instructions that will help satisfy the animals’ sitting as much as possible.
You understand that Spare Leash is only a platform to connect you as a pet owner to a verified pet sitter. Spare Leash does not guarantee the service quality or morality of any of the sitters. In any case, you suffer damage or loss because of a pet sitter’s, or any third party’s intentional act or negligence; Spare Leash shall not take any responsibility.
For more information on meet and greets click here.
If anyone else will be entering your home while you are away, please make sure to inform the sitter during the meet and greet.
If you would like to make sure the sitter doesn’t bring a guest, such as a spouse, child, boyfriend, or friends, or anyone else into the home please also make this clear in the meet and greet.
Spare Leash, is platform of verified pet sitters, that provides services to pet owners included but not limited to pet boarding, house sitting, check-ins, cat sitting, daycare, dog walking, vet visits and other pet-related services. Pet owners document and agree that: (1) your pets are free from fleas, ticks, and healthy; and (2) you will have your pets fully vaccinated and up to date on all forms of preventative medicine prior to receiving services from a Spare Leash sitter.
If you agree to have a pet in your home, both must get landlord approval for living in a pet-friendly home.You also agree that Spare Leash services and prices are set in stone and not to be changed or up for negotiation.
Be available to communicate effectively with the pet sitter leading up to the start of the service to reduce the likelihood of any misunderstandings.
If a service is not confirmed with in 48 hours, Spare Leash holds the right to cancel a service.
Pet owner agrees to complete all payments on the Spare Leash platform before the service takes place. If pet owner goes around the platform and pay sitter directly Spare Leash holds the right to remove the pet owner from the platform. Spare Leash pays sitter after the service has ended.
If the pet owner needs to cancel a booking, they agree to follow the Spare Leash cancellation policy. Each sitter may have a different policy so please make sure to check this before making a booking. Any questions of concerns contact firstname.lastname@example.org .
Follow current rules and habits that the pet is used to and is provided by you to help keep a steady routine.
Everything from drop off and pick up times, animal supplies, vet information, emergency numbers, everything to make the pets stay as comfortable as possible is provided by the pets owner.
If any payments are made regarding the pet during the service the pet owner is responsible to refund the sitter before the service is complete.
Pet owner agrees to prepare and leave a list of instructions for the pet sitter. To help you get started you can reference our checklists under the animal supplies section.
When booking a sitter using the Spare Leash platform you as a pet owner agree to complete all bookings and payment transactions through your Spare Leash account. Failure of using Spare Leash when accepting a booking can lead to termination from the Spare Leash platform.
To confirm a booking, payment will be collected up front where Wechat or Alipay can be used. If your payment has not been made before the service date, a late payment fee of 10RMB will be added on for each day from after the service start date.
Long-term discounts are applied per booking. Discounts do no include additional or add on dates.
Spare Leash will hold the money on behalf of the sitter and will release the payment within 14-20 working days after sitter has completed their booking. After these payments have been paid, any additional payment disputes between client and sitter, Spare Leash has no responsibility to resolve. Additionally, Spare Leash has no accountability with payments made outside of Spare Leash platform. Spare Leash has the right to refuse service to anyone without reason.
Dog owners will be charged an additional 20RMB for each additional dog during any dog service. For an extra dog to cost 20RMB the dogs must be owned by the same owner. If multiple dogs are in a sitter’s care from multiple owners then the full price applies. Cat owners will be charged 10RMB per additional cat, per service after the second cat in the home.
Please Note: There may be additional fees including holiday fees, transportation, pet supplies, late cancellation fees, etc.
Vet run is a separate service and not included in services, such as House Sitting, Dog Boarding, etc. In case need to take a pet to the vet - need to book vet run and complete the payment through the platform .
In case additional transactions need to be made regarding the pet during the service the owner of the pet is responsible for all payments regarding the pet.
Extra Food, grooming, taxi rides; the pet owner covers vet visits or any payments regarding the pet during the service.
In case of emergency or medical situations with a client’s pet. All clients need to make sure they provide correct contact information when they sign up in order for a sitter to reach the client in a case of emergency regarding a client’s pet.
The sitter should make efforts to contact the pet owner and explain the situation. If the sitter reaches out to Spare Leash, we will do our best to support the case.
You agree to pay medical/treatment costs for any emergency situation and that the credit card might be billed for any amount to reimburse medical fees paid by the sitter or Spare Leash. If you have a certain amount you would like to spend please discuss this with your sitter directly.
You agree to pick up your pet after booking is completed, if not additional days will be charged directly to your credit card.
If a payment has been made by the sitter this is between the sitter and the client to handle. Spare Leash has no accountability with payments made outside of Spare Leash platform.
Spare Leash is able to issue fapiao upon request. Spare Leash charges 3% VAT and the fapiao will be issued one month after service has been completed.
All pet owners agree to supply the sitter with all the accessories needed to make the pet as comfortable as possible. This includes food, treats, toys, bedding, blankets, bowls, leashes, collars, litter, and medication if needed.
Pet owners agree to supply the sitter with enough pet food to cover the total amount of time the pet is with the sitter.
If a purchase does need to be made the sitter will only do this after getting permission from you. Pet owner agrees to be responsible for the payment of such items as well as service fees for items and will reimburse the sitter upon their return for all purchases made.
To make sure you have accounted for everything while you are away reference our check lists below
Download your Spare Checklist here:
After a service has been completed pet owners are encouraged to write a review on the sitters profile. This review will be public and cannot be deleted after published unless the review includes inappropriate information.
To leave a review, please head to My Bookings page and click 'Add review'. Reviews can be made anytime during or after the service has taken place.
Spare Leash pet sitters offer three types of policies. Each sitter will vary depending on availability. You choose what type of sitter you would like to book with on the sitter profile page. Booking options:
1. Flexible cancellation policy : I'm flexible, no worries (flexible cancellation policy): full refund up to 24 hours before the beginning of the reservation.
2. Moderate cancellation policy : I'm okay with a change in plans. Full refund up to 3 days before the beginning of the reservation, then 50% refund afterward.
3. Strict cancellation policy : I'm a planner, let’s confirm your stay today (strict cancellation policy): no refunds.
Reservations are made to plan sitter availability. Therefore, you returning home early will be required to pay for the reserved amount of time scheduled including travel time.
If you need to cancel a booking please contact our customer service by email email@example.com and we will happy to help you.
If you are not completely satisfied with our pet care service, please contact us right away so that we can help review the situation. Depending on the situation, if you would like to replace your sitter please contact Spare Support .
You agree that in order to be eligible for a full refund, you must have had an official meet and greet with the sitter before the service took place and show proof of incomplete service.
To claim a refund please contact Spare Support. Please note refunds, starting September 1st, 2021 will now take 30 working days due to updated rules and regulations.
You must contact Spare Leash within 48 hours of the incident. Any contact after 2 days of service no refund will be set in place. Pet Owner is eligible to full refund if pet sitter failed to provide the service and it never started. Refunds are made via WeChat to Alipay depending how the payment was made.
To claim a refund please contact Spare Support . Refunds will be reviewed and processed within 30 days.
In every booking, photographs or video footage will be taken of animal(s) that are using any of the services provided by Spare Leash. You give permission for any resulting photographs or video to be used for advertising or educational material, understanding that the resulting photographs or videos are the sole property of Spare Leash.
All animals in the home must be fully vaccinated and up to date on all shots and have received proper care from a licensed veterinarian. All pet information that you have released on the Spare Leash Platform and to the sitter must be true and up to date.
Your animal must not be aggressive that you know of. If your pet has attacked, bitten or has aggressive issues you have made note of this on your profile informing both Spare Leash and sitters. In any case that your pet harms a sitter unless the sitter caused it intentionally, you shall take the full responsibility. You shall indemnify, defend and hold harmless Spare Leash from any liabilities, damages or compensation.
For group services options involving multiple pets please make sure all pets in the home or that are included in the service have had proper treatment to avoid ticks & fleas. If you don’t do this before a group booking and sitter needs to apply during service, the pet owner will be required to cover all costs.
You understand that we are not veterinarians; we will agree to care for senior or special needs pets, according to your instructions. We will do all we can to administer medications, encourage eating food or drinking water, however, if the pet absolutely refuses to cooperate, you authorize and accept charges for transport of pet to the veterinarian and for the veterinary administration of medications or fluids.
Spare Leash trusts you to do what you think is best for your pet. Please confirm that you are confident that your pet’s condition or age will not put the pet health at risk by leaving the pet with a pet sitter rather than leaving the pet in the care of a veterinarian. You acknowledge that we cannot be held responsible for the illness or a death of a senior or special needs pet.
If your pet suffers from pre-existing medical conditions you must inform Spare Leash and sitters.
We love all animals but do need to follow the rules in China on what breeds we can and cannot accept. If your furry loved one is on the list below please contact firstname.lastname@example.org before signing up.
Breeds with certain regulations in China:
Tibetan Mastiff, and other Mastiff descent, Rottweiler, Pit-bull, Beauceron Wolf dog, Kunming wolf dog, German shepherd, British Bulldog, American Bulldogs, Bull Terrier, German Doberman and any hybridization with all the breed of dogs listed above, any other breeds of dogs which are regulated by relevant laws, regulations, policies or other rules issued by any public authority.
Both pet owner and sitter must provide an emergency contact that will be available or close by while you are traveling or doing a service. Best this person is familiar with the pet and you.
Vet information must be accurate and up to date. Once your service is paid for this information in your pet profile will be available to your sitter to reference during your booking. If you do not complete all of the information or keep t up to date Spare Leash cannot be held liable.
You agree to pay all costs for applicable pet insurance or veterinary services required for the pet(s) during the time period that the pet(s) is enrolled with Spare Leash. If the pet(s) becomes ill, you shall be notified as soon as possible. If you do not inform Spare Leash immediately regarding measures to be taken, or if the state of your pet’s health reasonably demands quick action, Spare Leash shall have the right to call a veterinarian, of your choice or if no veterinarian is designated, to call a veterinarian chosen by Spare Leash and such expenses, being reasonable in amount shall be paid promptly by you. In any case, Spare Leash shall not be responsible for any illness or accident on the pet(s).
Spare Leash agrees to provide all services in kind, humane, reliable and trustworthy manner. You agree to notify Spare Leash of any concerns within 24 hours after your return.
You should cover all medical expenses resulting from an injury to a Spare Leash staff member or other person or animal caused by your animal(s) and all household damages caused by your animal. Spare Leash reserves the right to refuse service to any client, at any time, for any reason.
You acknowledge that you as a pet owner are responsible for medical expenses resulting from an injury to a Spare Leash sitter or other person or animal caused by my animal(s) and all household damages caused by my animal. Spare Leash reserves the right to refuse service to any client, at any time, for any reason. You confirm that all information they share with a sitter is true or to the best of your knowledge. If anything changes from what you listed, you agree to inform Spare Leash before the next service is scheduled.
You state that you have read this Terms and Conditions in its entirety and fully understand and accept its terms and conditions. We recommend you keep a copy of this Terms and Conditions for your records.
If you have any questions about these terms and conditions at any time, please feel free to contact us at email@example.com .